Insurance Claim

While we hope your travel adventures are nothing short of fantastic, sometimes unforeseen situations may arise. If you find yourself in a situation that calls for an insurance claim while abroad, rest assured, we’ve got your back. Here’s how to go about it:

In Case of an Insurance Claim:

  1. ✔️ Contact Us: Get in touch through our user-friendly feedback form or the phone number listed on your policy. We’re here to assist you 24/7.
  2. ✔️ Policy Number: Make sure you have your policy number on hand.
  3. ✔️ Send Passport Photo: We’ll need a photo of your passport for identification purposes.
  4. ✔️ Describe the Situation: Let us know the details of your situation.

What Assistance to Expect:

In the case of a medical emergency, you can count on us for:

  • Emergency medical care and, if needed, a taxi to get you there.
  • Assistance in locating the right clinic or specialist.
  • Quick and efficient payment of medical treatment, with funds transferred directly to the clinic’s account.

Lost Luggage? We’ve Got You Covered:

  1. ✔️ Contact the Airport Lost and Found Service: As soon as you notice your luggage is missing, get in touch with the airport’s Lost and Found service.
  2. ✔️ Register the Loss: Head to the airport’s service desk to officially register the loss of your luggage and obtain a Property Irregularity Report (PIR).
  3. ✔️ Snap a Photo: Use our chatbot, messenger, or simply drop us an email to send a photo of the PIR report, following the prompts provided.
  4. ✔️ Submit a Claim: Our team will assist you in submitting a claim for your lost luggage.

What Assistance to Expect:

In the unfortunate event of lost luggage, we’ve got you covered:

  • You’ll receive the first 50% of the cash compensation within 24 hours, directly on your bank card.
  • If your luggage remains missing after 21 calendar days, the second part of the 50% insurance compensation will be swiftly transferred to your card.

While insurance claims can be stressful, our aim is to make the process as simple and efficient as possible, so you can get back to enjoying your travels. We’re here to support you every step of the way. Safe travels! 🌍🌟

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Travel Insurance For Backpacker